Recruiter fast track
Shawn Pinto — 60-second executive view.
I bring 23+ years in operations and business transformation, with 600+ FTE leadership at Quickom and ₹3.6 crore in combined annual operating cost savings across Quickom and MegaaOpes, to Head of Operations, Business Operations and Business Transformation mandates.
Target mandates
Associate Director of Operations · Head of Operations · Business Operations · Business Transformation
- Bangalore, India
- Immediate joiner
- Across India & globally · Remote / Hybrid / Onsite
23+
Years' corporate experience
18+
Years in senior leadership
India · UAE · UK · US
India/UAE leadership; UK/US customer operations
Decision support
The five things you should know.
- 01Led 600+ FTE operations at Quickom and 300+ FTE at MegaaOpes.
- 02Delivered 30% business growth through operating-model improvement.
- 03Delivered £29.79M in collections performance.
- 04Contributed approximately 40% of company revenue through strategic account expansion, retention and enterprise growth.
- 05Delivered ₹3.6 crore in combined annual operating cost savings across Quickom and MegaaOpes while maintaining service quality.
What leaders say.
“Shawn was the manager operations for cards collections telephony while at HSBC; which was part of my fraud and collections porfolio. It was an absolute pleasure working with him. Shawn always had that very composed demeanour no matter how impossible the situation was giving that all needed hope to his team and stakeholders that the task is achievable. His domain knowledge, demeanour made him one of the most approachable individual in the entire team. I must say qualities that are rear to come by in this day and age in the corporate world. I strongly recommend him and wish him the very best in all his endeavours. Thank you Shawn for making me and the CCT team look good. I will always cherish the time we had at work.”
“Shawn has a calm and composed nature, making him very easy to work with. He understands client expectations well and is proactive in addressing challenges and resolving issues professionally and ethically. He is a true people person with strong leadership qualities and the ability to build positive working relationships. I would highly recommend working with Shawn for his professionalism, leadership, and collaborative approach.”