Education & Certifications
Credentials behind the craft.
Formal qualifications, process-excellence accreditation and the platforms used to run modern operations.
Education
Academic foundation
PGDM — Digital Marketing
Purdue University via Simplilearn
Bachelor of Commerce (B.Com)
Ashcroft University
Diploma in Tool & Die Making
Government Tool Room and Training Centre
Certifications & capability
Accreditation & tooling
- Lean Six Sigma — Green & Yellow Belt
- PRINCE2 Project Management
- Certified Scrum Master
- Salesforce CRM
- Power BI
- Business Intelligence
- Jira
- Digital Marketing
- Generative AI training
- Prompt Engineering
Technical skills
- SAP — Employee Lifecycle Records
- Power BI
- Salesforce CRM
- Business Intelligence
- KPI Dashboards & MIS Reporting
- Sales Pipeline & Conversion Analytics
- Call-Log & Dialer Analytics
- IVR & Call-Flow Design
- Forecasting
- Workforce & Capacity Planning
- AI & Automation
- Generative AI & Prompt Engineering
- AI Strategy, Data Analytics, Python & AI Agents — Professional Learning
- Process Mapping & Workflow Redesign
- Operating Model Design & Change Management
- Jira
- Lean Six Sigma / DMAIC
- Microsoft Excel, PowerPoint & Office
- Google Workspace
- Business Reporting & Data Analysis
Languages
- EnglishFull professional proficiency
- HindiProfessional working proficiency
- TamilElementary proficiency