About

A results-driven leader with a bias for measurable outcomes.

23+ years — 18+ in senior leadership — directing large-scale operations across India, UAE and global delivery environments.

Executive leader in a modern boardroom reviewing growth dashboards and strategy plans

Results-driven Operations and Business Leader with 23+ years of experience — 18+ in senior leadership — directing large-scale BPO, banking, financial services, technology, and EdTech operations across India, UAE, APAC, EMEA, US and UK delivery environments.

Proven record of leading organizations of 300 to 500+ FTEs, owning full P&L, and delivering multimillion-dollar revenue growth through operating model transformation, strategic account management, and commercial excellence.

Recognized for scaling operations, accelerating revenue growth, improving retention, and delivering measurable outcomes for global enterprises.

18+ yrs

Senior leadership

300–500+

FTEs directed

Full P&L

Ownership

India · UAE · Global

Delivery footprint

Core competencies

How the work gets done

Operations Leadership & P&L
Business Development & Sales Strategy
Customer Success & Retention
Revenue Operations
Strategic Account Management
Service Delivery & SLA Governance
BPO Operations (Voice & Non-Voice)
Business Transformation
Workforce & Capacity Planning
Lean Six Sigma / Process Excellence
Risk, Compliance & Governance
Digital Transformation & Automation

Tools & platforms

SalesforcePower BIJiraCRM PlatformsKPI DashboardsWorkforce Management SystemsBusiness Intelligence & AnalyticsMS Office Suite

Languages

EnglishFull professional proficiency
HindiProfessional working proficiency
TamilElementary proficiency

Based in Bangalore, India · Open to global mandates