Head of Operations · Business Leader · Bangalore, India
Shawn Pinto
I scale operations, accelerate revenue, and build high-performing global teams.
23+ years directing BPO, banking, financial services, technology and EdTech operations across India, UAE, APAC, EMEA, US and UK — leading organizations of 300–500+ FTEs, owning full P&L, and delivering multimillion-dollar revenue growth.
23+
Years experience
500+
FTEs led
Multiple
Geographies
£29.79M
Collections delivered
What I lead
Three disciplines, one operating standard.
Operations at scale
300–500+ FTE organizations across voice, non-voice, collections, customer support and back-office — run on SLA governance, workforce planning and KPI discipline.
Commercial growth
Business development, strategic account management and RevOps that generated ~40% of company revenue and sustained 20%+ YoY sales growth.
Transformation
Lean Six Sigma process excellence, operating model redesign and automation that cut handle time and lifted productivity by 20%.
Selected impact
Numbers that shaped organizations.
Revenue built, collections delivered, teams scaled and service levels held to enterprise standards — across two decades and three continents.
See the full record~40%
of organizational revenue generated at Transcendix Partners through strategic account expansion.
30%
business growth delivered via workforce optimization at Quickom Information Technology.
20% YoY
sales growth achieved through commercial strategy at Edge Customs.
110%
collections revenue increase at HSBC (2006), following 58% growth in 2005.
Recent leadership
Where I've led
Core competencies
Let's build the next operation.
Open to Head of Operations, Business Operations and Sales Leadership mandates across India, UAE and global delivery.